Threaded replies vs. flat — what works for support?

CA Carlos Mendes há 2 semanas

For client support sites we keep going back and forth on threaded versus flat replies. Threading helps tangents; flat keeps Q&A readable.

What has worked for your communities, and does the space type change your answer?

#migration #roadmap #search
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Respostas 6

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MA Marco Silva

For what it is worth, the same approach works with the PMPro adapter — the membership side is identical from here.

SO Sofia Romano

Could you say more about how you measured the result? I want to try this but I am not sure what success would look like.

HA Hana Park

Solid breakdown. The only thing I would add is to back up before making the change — better safe than sorry.

YU Yuki Tanaka

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.

GR Grace Adeyemi

Strong agree. Good defaults beat a wall of toggles every single time.

BO Bob Martinez

Thanks for writing this up. Bookmarking it — the kind of thing I will want to reference again in a month.