Best practice question about help desk

OM Omar Haddad há 4 semanas

Looking for the community consensus rather than just "it works." What is considered best practice here, and why?

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This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

Strong agree. Good defaults beat a wall of toggles every single time.

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

This is the answer I wish I had found six months ago. Would have saved me a weekend of trial and error.

One caveat for larger communities: keep an eye on the indexes. At a few thousand rows the difference is night and day.