What is the recommended way to handle knowledge base?

OM Omar Haddad há 2 meses Resolvido

I want to do this the supported way rather than hack around it. What is the recommended approach, and are there pitfalls to avoid?

Links to docs welcome if this is covered somewhere.

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Respostas 6

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HA Hana Park

This deserves more votes. It is a small change with an outsized impact on day-to-day use.

PR Priya Nair

Tried this on a staging copy first and it behaved exactly as described. Confident enough to roll it to production now.

CA Carlos Mendes Aceito

Yes. The recommended approach is to use Access Rules on the space: set the rule type to Membership, pick the level, and set the space visibility to Private. Members at that level and above see it automatically; everyone else does not.

SO Sofia Romano

This matches my experience exactly. The hard part is staying consistent once the initial novelty wears off.

NO Noah Bennett

Strong agree. Good defaults beat a wall of toggles every single time.

CA Carlos Mendes

Adding a small note: the same idea applies on mobile, just with a bit more attention to tap targets.